3 How can you contact the data protection officer?
If you have any complaints about our privacy practices or would like further information, please contact our Privacy Officer:
RWE Renewables Australia
By mail: Suite 5, Level 9, 350 Collins Street, Melbourne VIC 3000
By email: firstname.lastname@example.org (copy to: LegalNoticesAU@rwe.com)
4 Provision of the website and logfiles
4.1 Which of your personal information is used by us?
Every time you visit our website, our system automatically collects data and information from the system of the accessing computer. In addition to non-personal information (e. g. the domain name of the website which you came from; the websites that you visited on our domain; the names of the retrieved files (incl. date and time of the retrieval); the name of your Internet service provider; and, if applicable, the operating system and browser version of your computer; host name of the accessing computer; language settings), your IP address is processed.
4.2 What are the sources of the personal information?
The data is collected from you by being automatically transmitted by your computer to our system.
4.3 What do we do use your personal information for?
The data is first collected in order to make the website technically available.
In addition, we store the data - in pseudonymized form in log files - for security purposes, in particular to recognize and counteract attacks on our website, for statistical purposes and to optimize our Internet presence.
5 Web analysis and web optimization using cookies and pixels
5.1 Which of your personal information is used by us?
The information that is stored via cookies fulfils various functions. We categorize them as follows:
- Essential Cookies
- Analytical Cookies
- Convenience Cookies
Depending on the cookie used, we collect different personal data. You can find a list of data involved in individual cases here.
5.2 What are the sources of the personal information?
All data that we collect in the form of cookies originate from you.
5.3 What do we do use your personal information for?
The data collected from you in this way is pseudonymized by technical precautions and is not stored together with other personal information of yours. Hence we can no longer assign the data to you personally.
Analytical Cookies & Pixel
Analytical cookies enable us to analyse your surfing behaviour on our website so that we can measure and improve the performance of our pages. In doing so, we create statistical profiles that are not attributable to individuals but only to groups. These profiles are used to analyse visitor and click behaviour as well as demographic characteristics of the website visitors.
When you visit our websites, our info banner informs you about the use of analysis cookies by referring to this data protection information. If you agree to the processing, you click on this cookie category and thereby give your consent.
The data collected from you in this way is pseudonymized by technical precautions and is not stored together with other personal information of yours. Hence we can no longer assign the data to you personally.
With convenience cookies we use marketing cookies and social media cookies. Marketing cookies help us to offer you personalized advertisements on and outside rwe.com that are tailored to your interests. Social media cookies allow you to connect directly to your social media account as needed. This approach makes it easier for you to share your website visit on social networks and share your experiences in that context. We also use these cookies to exchange data about you with the operators of social networks. This data also enables us to offer you advertisements tailored to your interests.
When you visit our websites, our so-called cookie banner informs you about the use of convenience cookies by referring to this data protection information. If you agree to the processing, click on this cookie category and thereby give your consent.
The created usage profiles, including those exchanged with the operators of social networks, are pseudonymized and only then processed. This means that we can only assign the analysed advertising interests to the pseudonym, but not to you personally.
This website uses the "Clarity" service of Microsoft Corporation. Clarity enables an analysis of the use of our website. This creates a log of mouse movements and clicks with the intention of deriving potential improvements for the website from it. The information collected is transmitted to Clarity and stored there. According to Microsoft, this information can also be used for advertising purposes.
In particular, we process usage data (e.g. Internet presentations visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses), Location data (information on the geographical position of a device or person), Movement data (mouse movements, scrolling movements) in pseudonymized form. We have made the appropriate settings so that the data collection to and by Microsoft is already pseudonymized.
The data processing is based on your consent which you have given by confirming the Analytical Cookies.
Microsoft Application Insights
Application Insights is a service of the Azure cloud platform of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA ("Microsoft"). This service collects telemetry data from the application being used. This data is anonymous statistical data. It is not possible to establish a personal reference based on this data. The IP address used by the user is shortened and thus anonymized. Raw telemetry data is deleted after 90 days.
Information about Application Insights: https://learn.microsoft.com/en-us/azure/azure-monitor/app/data-retention-privacy
6 Contact Form
6.1 Which of your personal information is used by us?
On our website you have the possibility to contact us via a form. In the following we explain to you how we process your information in this context.
We process the data you provide in the respective form. These are: Salutation/Title, Name, Title, E-Mail, Address, Phone number, Company, and, if you are a Landowner, Plot number. In addition, you have the possibility to provide us with further data via a free text.
6.2 What are the sources of the personal information?
You enter the data into the form yourself.
6.3 What do we do use your personal information for?
We need the data so that we know who has sent us the inquiry and to answer this inquiry.
7.1 Which of your personal information is used by us?
You have the opportunity to register for various products on our website. In the following, we explain how we process your information in this context.
We process the data you provide in the relevant form. These are your name, an acquired academic title, your gender, your e-mail address, your address, your telephone or fax number, your company or institution for which you act and your respective department and your preferred language.
7.2 What are the sources of the personal information?
You enter the data in the form yourself.
7.3 What do we do use your personal information for?
We need the data to be able to process your registration for the respective product or platform (e.g. supplier registration).
8.1 Which of your personal information is used by us?
On our website and via embedded frames on our presences in social media we offer you the possibility to subscribe to our newsletter.
To send the newsletter we process your name and e-mail address. In addition, we collect data about your subscription behaviour, for example, whether you read the newsletter or click on links listed there. These data are collected anonymously.
8.2 What are the sources of the personal information?
You enter your name and e-mail address during registration. In order to exclude errors, we use the so-called double opt-in procedure, in which after registration you receive an e-mail with a confirmation link and only if you have clicked this link you are added to the newsletter distribution list.
8.3 What do we do use your personal information for?
We use the data to send you our newsletter with information about the RWE Group. We also use the data about your subscription behaviour to improve our newsletter in order to provide you with topics that interest you.
9 Social media
9.1 Which of your personal information is used by us?
We use various social media to actively communicate with you. For this purpose, we have set up company websites in various social networks. Furthermore, we have included third party plug-ins on our website, especially social networks or other IT service providers. These plug-ins are forwarding or recommendation functions, display functions with which information that RWE shares about itself in social networks can also be displayed on our website and other third-party IT services that help to display information in a more understandable way. In order such plug-ins to work, their provider requires certain personal information about you (e.g. your IP address) and processes it.
In order to protect your privacy, this processing only takes place if you agree to it. Accordingly, you will not have access to the Plug-In until you agree to it. You declare your consent by allowing comfort cookies. The plug-in will only be loaded and data will only be passed on to the social network if you wish to do so by agreeing to the comfort cookies in the cookie banner.
In certain cases we use your information jointly with the provider of the social medium or plug-in (so-called joint control). We would like to point out, that we have no influence on all data and data processing procedures collected by the provider of the respective social medium or plug-in, nor are we aware of the full scope of data processing, its purposes or storage periods. We also do not have any information about the deletion of the collected data by the respective provider. Therefore, in certain cases we have to forward inquiries addressed to us to the respective provider.
Below you will find a list of the social networks where we maintain a company presence or whose plug-ins we use. In addition, under the respective keywords you will find, if available, the agreement on joint control of personal information. We recommend reading the data protection information of the respective networks.
Facebook / https://www.facebook.com/legal/terms/page_controller_addendum
Instagram: Social Network; Service Provider: Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA Data Protection Information
Twitter: Social Network; Service Provider: Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. Settings: https://twitter.com/personalization. Data Protection Information
LinkedIn: Social Network; Service Provider: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. Opt-Out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out. Data Protection Information
In the following a listing of the data which may are processed: inventory data (e.g. names, addresses), contact data (e.g. e-mail, telephone numbers), content data (e.g. entries in online forms), usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses),
We would also like to point out that social media providers generally collect data about your usage behavior and interests.
9.2 What are the sources of the personal information?
The data usually comes from you. Whether and in which cases the social media also process your information from other sources is beyond our knowledge.
9.3 What do we do use your personal information for?
By presenting our company in social media, we would like to actively communicate with you and offer you the opportunity to inform yourself about our products and services in this way.
The plug-in providers will also use your information for market research and advertising purposes.
You have given consent to the above when registering with the social network or by accepting our convenience cookies.
We pass the data on to other Group companies within the Group. We do not pass on data to third parties. However, we do not have any information about who the respective social network is passing on your personal information to.
9.4 To whom will your information be passed on?
We do not pass on personal information to third parties. However, we do not have any information about who the respective social network is passing on your personal information to.
10 LinkedIn Insight Tag
10.1 Which of your personal information is used by us?
10.2 What are the sources of the personal information?
All personal information that we collect in the form of cookies comes from you.
10.3 What do we do use your personal information for?
The information obtained with the help of the conversion cookie is used to create conversion statistics. Here, we learn the total number of users who clicked on one of our ads and were redirected to a page tagged with a conversion tracking tag.
When you call up our websites, you will be informed about the use of comfort cookies in our so-called cookie banner by being referred to this data protection information. If you agree to the processing, you click on this cookie category and thereby give your consent.
10.4 To whom will we disclose your personal information?
We do not pass on your personal information to third parties. However, we have no information about who the respective social network passes on your personal information to.
11 Google Services
11.1 Which of your personal information is used by us?
11.2 What are the sources of the personal information?
The personal information is collected from you.
11.3 What do we do use your personal information for?
We need the data so that we can offer the Google services. When you visit our websites, our cookie banner informs you about the use of Google services by referring to this data protection information.
11.4 To whom will we disclose your personal information?
With your consent, the data will be passed on to Google.
12 Links to other websites
The RWE websites contain links to other websites. As the provider of our websites, we are solely responsible for the content of our own online presence. A distinction must be made between our own content and the content provided by other providers, for which we cannot accept any responsibility and do not adopt their content as our own. We have no influence on whether the website operators linked to us adhere to the relevant data protection regulations. This declaration on data protection therefore does not apply to the websites of other providers, even if you access them via links on our website. Please therefore observe the respective data protection regulations of the other providers. We therefore accept no liability for the content of other websites. In the event that you should notice a relevant violation, we thank you for informing us. We will then remove the link after checking it, if necessary.
13 Collection of personal information other than through our website
13.1 Sources of personal information
(a) In addition to through our website, we may collect your personal information when you interact with us directly in person, in writing, over the telephone.
(b) Sometimes we collect personal information about you from other sources where you have consented to the collection of the information from someone else, we are authorised by law to collect the information from someone else or it is unreasonable or impracticable to collect the information from you personally.
(c) If you apply for a position with us, we may, with your consent, collect your personal information from third parties such as recruitment service providers, referees, former employers and educational institutions.
(d) Collection of personal information from third parties
- (i) If we receive unsolicited personal information about you from a third party and it is clear to us that we should not have received that information, we will destroy or securely delete that information (if it is lawful and reasonable for us to do so).
- (ii) If we collect your personal information from third parties in circumstances where you may not be aware that we have collected your personal information, and that information can be used to identify you, we will take reasonable steps to notify you of the collection and the circumstances that surround the collection.
13.2 Other types of information that we collect and purpose of collection
(a) The kinds of personal information we collect and hold about you will depend on the circumstances of collection, including whether we collect the information from you as a supplier, contractor, adviser, stakeholder, job applicant or in some other capacity.
(b) For example:
- (i) If you are a supplier or potential supplier to us, we may collect and hold your contact details including your name, address, phone number and email address, details about your professional capability, experience and industry reputation, information about your insurances and registrations and information about your financial capacity.
- (ii) If you are a prospective employee, we may collect and hold personal information about prospective employees, including your qualifications and employment history.
- (iii) If you are a community representative or other stakeholder in one of our projects, we may collect your name, contact details and any other information you choose to provide to us.
(c) Unless the collection of sensitive information is permitted under privacy laws, we will only collect sensitive information with your consent and where that information is reasonably necessary for our functions.
14 Our general policy in relation to use and disclosure
14.1 Use and disclosure of personal information
(a) We use personal information for a variety of purposes to effectively conduct our business, projects and engage with the community concerning our business and projects including:
- (i) to contact and communicate with you;
- (ii) for internal record keeping;
- (iii) to address community concerns concerning our business or projects;
- (iv) to consider applications for current and future employment;
- (v) to comply with legal and regulatory requirements; and
- (vi) to provide information and services to you, including via our website.
(b) We will not use or disclose personal information we hold about you that was collected for a particular purpose for another unrelated purpose, unless:
- (i) you have consented to the use or disclosure of the information for another purpose; or
- (ii) the use or disclosure is otherwise permitted under Australian Privacy Law.
(c) We may disclose personal information to other members of the RWE Group (an overview of which can be found here, including in accordance with paragraph 14.3.
14.2 Disclosure to third parties
(a) We are aim to collaborate only with partners who that offer solutions that comply with privacy law. We selects our partners taking into consideration the adequacy of the technical and organizational measures implemented by them.
(b) To help us carry out our business functions, we may disclose personal information about you to third parties, including:
- (i) our related entities;
- (ii) our contractors, suppliers and agents;
- (iii) our professional advisers, such as auditors and lawyers;
- (iv) government and regulatory authorities (as required or authorised by law or a court/tribunal order); and
- (v) any other person where you have given your consent.
(c) We will not sell, gift, rent or trade your personal information to any third parties.
14.3 Disclosure overseas
(a) We may disclose your personal information to members of the RWE Group, contractors or suppliers overseas.
(b) Where your personal information is disclosed overseas, we will seek to ensure that information is used, held and disclosed consistently with Australian Privacy Law and any other applicable laws and that the overseas recipient does not breach Australian Privacy Law.
15 Protecting personal information
15.1 Storing personal information
- (a) We store your personal information in different ways, including in physical and electronic form on site and with third party storage providers.
- (b) We maintain physical, electronic and procedural security measures to safeguard your personal information and to secure and protect it from misuse and unauthorised access, disclosure or interference.
15.2 What happens if we no longer need your personal information?
If we no longer need your personal information to achieve the purpose of processing or using for which it was collected, we will take reasonable steps to destroy or permanently de‐identify the information, unless we are required by law, or a court/tribunal order, to retain the information.
16 What rights do you have in connection with your personal information?
16.1 Access to personal information
(a) You may request access to personal information we hold about you by contacting our Privacy Officer in accordance with paragraph 18 of this policy.
(b) You have the right to obtain your personal data, in a structured, commonly used and machine-readable format, which you have provided to the controller and the processing of which is based on consent or on a contract with you.
(c) In exercising this right, you also have the right to obtain that the personal data concerning you be transferred directly from one controller to another, as far as this is technically feasible. The freedoms and rights of other persons must not be affected by this.
(d) We will respond to a request for access within a reasonable time, and give you access in the manner you request, if it is reasonable and practicable to do so, unless an exception in Australian Privacy Law applies. (For example, if providing this access may disclose information about another person we may need to refuse to grant you access.)
(e) We may need to verify your identity before we give you access to your personal information.
16.2 Requesting correction
(a) We take particular care that and implement appropriate measures to ensure that personal information are stored accurate and kept up to date.
(b) You may request us to correct any information about you which you think is inaccurate, incomplete or out of date. We will respond to a correction request within a reasonable time.
(c) If we correct your personal information that we have previously disclosed to another entity, and you ask us to tell the other entity about the correction, we will take reasonable steps to tell the other entity about the correction, unless it is impractical or unlawful to do so.
(d) If we refuse to allow you access to your personal information or to correct that information, then we will provide you with the reasons for our decision and will inform you of mechanisms available to complain about the refusal.
16.3 Withdrawal of consent
Where you have provided consent to the collection or use of personal information, you may revoke this consent at any time by contacting the Privacy Officer.
You may request we delete the personal data concerning you and the controller is obliged to delete such data immediately, unless an exception is provided for by law.
17 Anonymity and pseudonyms
(a) As far as the processing of anonymous or pseudonymous data has the same benefits, we will prefer these.
(b) You have the option to remain anonymous, or to use a pseudonym when dealing with us where it is lawful and practical to do so. However, without your personal information we may not be able to provide you with our products and services or do business with you or the organisation with which you are connected.